Refunds and cancellations

Webventures.ai Ltd sells software products and consultancy. Each has its own rules for cancelling and getting money back, set out below. If you are not sure which applies to you, email hello@webventures.ai and we will help.

Clean Spaces

Bookings and payments in Clean Spaces are covered by the Clean Spaces cancellation and refunds policy. In short:

• Households can cancel a clean for free up to 24 hours before it starts. Inside 24 hours, 50% of the cleaning price is charged and goes to the cleaner.
• If a cleaner cancels, the household pays nothing.
• If a clean was not done, or something went wrong, email hello@cleanspaces.app with the date of the booking and the cleaner's name. Support can refund in full or in part.

The full policy on the Clean Spaces website applies.

Clean Spaces Pro subscriptions

Clean Spaces Pro is bought through the App Store. You can cancel at any time in your Apple account settings, and Pro stays on until the end of the period you have paid for. Refunds for App Store purchases are handled by Apple under Apple's rules: request one at reportaproblem.apple.com.

When Clean Spaces Pro is available on Google Play, subscriptions bought there are cancelled in the Google Play app and refunded by Google under Google's rules.

Consultancy

Consultancy work is covered by the written agreement for each project, which sets out the work, the fees, when they are paid and how either side can end the agreement. If you have a question about an invoice, email hello@webventures.ai.

Card disputes

Please contact us before raising a dispute with your bank, so we can put things right quickly. You can still dispute a card payment with your bank at any time, and this does not affect your legal rights.

Your legal rights

Nothing on this page affects your rights under UK consumer law.

Contact

Webventures.ai Ltd, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. Email hello@webventures.ai.